Hey there! At FootNests, we’re not just another online shoe store—we’re a small team of shoe enthusiasts who genuinely care about your experience. Ever since our founder, Sarah, started this journey from her garage in 2015, one thing hasn’t changed: we read every single email ourselves. No bots, no canned responses—just real people who might even throw in a dad joke or two.
Remember that time a customer wrote us at 2 AM about needing wider widths for dance rehearsals? By noon that day, we’d sourced three new styles just for her. That’s the kind of hustle you can expect from us. Whether you’ve got a sizing dilemma, a product suggestion, or just want to chat about that weird squeak your left sneaker makes—we’re all ears.
Honestly? Some of our best-selling styles came from customer ideas. That memory foam insole we’re known for? That was Javier from Texas’s suggestion back in 2018. So if you’re thinking "they’ll never listen to me," try us. We’ve got the customer service awards to prove we do things differently.
P.S. If you’re emailing about a return, include your order number and maybe tell us your favorite ice cream flavor—it makes the process more fun for everyone.
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